Denise, a disabled 911 operator whose legs were amputated in a car accident, had always dreamed of following her police officer father. When her physical limitations prevented her from becoming an officer, she found purpose working emergency calls—handling trauma and high-pressure situations daily.
One day, she received what sounded like a prank “pizza order.” But when “Jane,” whispering in fear, begged for two pizzas because she and her daughter were starving—and clearly in danger—Denise realized it was no joke. Calmly, she asked yes/no questions: Was Jane in danger? Was it domestic? Was he armed? Each answer “yes,” and Denise traced the call to their address. As the man’s voice grew angry and the line dropped, Denise had already dispatched help.
Police arrived just in time to rescue Jane and her daughter from an abusive, drunk husband. He was arrested, lost parental rights, and Jane gained full custody of her daughter, Matilda. With therapy and Denise’s support, Jane and Matilda rebuilt their lives.
Lessons:
- Never dismiss a call—even a “prank.” Denise’s attentiveness likely saved lives.
- Sometimes we must make hard choices—like Jane did in leaving her husband—to protect loved ones.